Last Updated: October 2026

At PeyeGelam, we carefully check and securely pack every order before dispatch. Our goal is to make sure your products reach you in good condition.

Please read our Replacement, Return & Refund Policy before placing an order.

1. Replacement for Damaged or Defective Products

If you receive a product that is damaged, broken, defective, or significantly different from what you ordered, please contact us as soon as possible after receiving the parcel.

To help us verify the issue, we may request:

  • Your order details
  • Clear photos of the damaged or incorrect product
  • Photos of the packaging
  • An unboxing video, where available

Once the issue is verified, PeyeGelam will arrange an appropriate replacement or other suitable resolution, depending on the circumstances.

2. Wrong Product Received

If we mistakenly send you a product, colour, or variation different from your confirmed order, please contact us promptly.

After verification, we will arrange the appropriate replacement.

3. Change of Mind

We generally do not accept returns or replacements simply because a customer:

  • Changes their mind after receiving the product
  • No longer wants the product
  • Prefers a different colour or design after receiving the correctly ordered item
  • Ordered the wrong variation or provided incorrect information while placing the order

Please review your product, colour, variation, delivery information and order details carefully before confirming your order.

4. Product Appearance and Colour

We make reasonable efforts to display our products accurately.

However, slight differences in colour may occur because of lighting, photography, screen settings, or display differences between devices.

Minor colour differences that result from these factors are generally not considered product defects.

5. Eligibility for Replacement

A replacement request may be considered when:

  • The product arrives damaged or broken
  • The product has a genuine defect
  • You receive the wrong product or confirmed variation
  • The issue is reported promptly with sufficient evidence

Products that have been intentionally damaged, altered, improperly handled, or used in a way that causes damage may not qualify for replacement.

6. Return Instructions

Please do not send any product back to us without contacting PeyeGelam first.

If a return is required as part of an approved replacement or resolution, our team will provide the necessary instructions.

Unauthorized returns may not be accepted.

7. Refunds

Our primary resolution for eligible damaged, defective, or incorrect products is replacement.

Where replacement is not reasonably possible, PeyeGelam may offer another appropriate resolution, including a refund where applicable.

Any approved refund will be handled according to the agreed method and circumstances of the order.

8. Delivery Charges

Standard delivery charges are paid by the customer as displayed or communicated during checkout/order confirmation.

For a verified issue caused by PeyeGelam, such as receiving a damaged, defective, or incorrect product, any applicable replacement delivery arrangement will be communicated to the customer by our support team.

9. Order Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Delivery address
  • Product selection
  • Colour or variation selection

Please check these details carefully before confirming your order.

10. Contact Us

If you receive a damaged, defective, or incorrect product, or have any questions regarding this policy, please contact us with your order details and supporting photos/video where applicable.

PeyeGelam
Website: peyegelam.com
Email: info@peyegelam.com

We will review your request and assist you as quickly as reasonably possible.